 Critical Plus:
(High Availability Support) – for systems and applications that are critical to your
company’s business. This program provides an on-site engineer within
4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in
case of system failure.
7 x 24 on-site, Optional 2 hour response,
Optional Spares On-Site
Critical:
(Business Week High Availability Support) –
for systems service throughout the business week. This program
provides 5 x 24 Monday through Friday support with optional spares
on-site for the high availability applications support.
5 x 24 on-site, Monday though Friday, Optional
Spares On-Site
Elite
Plus:
(High Availability HW Support and Standard SW Support) –
for hardware support, this program provides an on-site engineer within
4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in
case of system failure. Software support stays as standard 8 x 5
Monday through Friday telephone support. Bundled pricing only.
Elite:
(Standard System Support) – for systems
and applications in need of standard 8 x 5 Monday through Friday
support
8am to 5pm on-site, Monday through Friday,
Optional Spares On-Site
Basic:
(Self-Maintenance) – for the
sophisticated user who can perform the on-site maintenance task on
their own. This program provides technical support and training, with
guaranteed replacement part delivery.
Next Day Parts Delivery, Optional Spares On-Site
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Support & Sevices 
Desktop Towers