Sunrise offers comprehensive warranty services to original purchaser and to its product resellers. Under Sunrise's general warranty policy, equipment is warranted to be in good working condition and free from defects in materials and workmanship. 

Please your sales agreement contract for exact terms and conditions concerning the warranty offered.

 

Type of Service:	Description of Service:	Contact:
Warranty Services	System failures, during warranty term of the product or system.	Customer Support or, use Online Support
Return For Credit	Non-defective sales return issues: misquotes, booking errors, shipping problems or incorrect product shipments.	Customer Support or, use Online Support

Requesting Warranty Services

Limited Warranty

Sunrise warrants to the original purchaser of Sunrise Products that the Products will be in good working condition and free from defects in materials and workmanship for a period specified from the original Sunrise invoice date.  Should the Product, in the opinion of Sunrise, malfunction during the warranty period, Sunrise will, at its option, repair or replace the Product at no additional charge except as set forth below.  Repair and replacement Products will be furnished on an exchange basis and will be either reconditioned or new.  All replaced products will become the property of Sunrise.

This limited warranty does not include service to repair damage to the Product resulting from accident, disaster, misuse, abuse, neglect, or non-Sunrise authorized alterations, modifications, and/or repairs.  Products requiring service under this limited warranty period must be returned to Sunrise.  Sunrise shall make the final determination as to the existence and cause of any alleged defect.  This limited warranty applies to hardware products only.

This warranty is in lieu of any other warranty expressed or implied.  Sunrise makes no other warranties, expressed or implied, including any warranty of fitness for a particular purpose or of merchantability.  In no event shall Sunrise be liable to Buyer or end-user for direct, indirect, special, or consequential damages such as loss of profits or business opportunities, and Sunrise’s liability can not exceed the original purchase price.

Limited Liability

Sunrise shall in no event be liable to the customer or to any third party for any consequential damages whatsoever, however arising, including but not limited to:

• Any breach by Sunrise of any warranty or any other provision of any order or contract.

• Any damage to or failures of the Products or any system into which Products are incorporated or to which any Products are connected.

• Any damages resulting from cancellation of orders placed by the customer.

Alterations, Modifications and Attachments

Any alterations, additions, improvements, or attachments on the Products not authorized in writing by Sunrise shall be solely at the customer’s expense and risk. To the extent that any alteration, addition, improvement, modification, or installation affects the operation of the Products, every warranty under this Agreement including without limitation, the implied warranty of merchantability, shall be deemed waived by the customer and null and void and Sunrise shall have no further obligations to the customer hereinafter.